Frequently Asked Questions
How does this work?
Simply fill out the booking info by selecting your choice of package. It will then allow you to choose your theme, add-ons and location.
We will then send you an invoice with the price of your picnic. A 50% deposit (paid by e-transfer) is required to hold your requested booking***.
The balance will be requested 7 days prior to your picnic.
We do all the set up and take down for your picnic. All you need to do is show up and enjoy!
*** if we do not receive your deposit within 24 hours, your requested booking will no longer be guaranteed.
What days and times can I have my picnic?
On weekends and statutory holidays, our picnic hours run from 11 am to 9 pm. On weekdays, our picnics are from 11am to 7pm.
Please note that it takes an hour to set up and an hour to take down (not including travel).
If you want your picnic to start later or run longer than our posted picnic hours please contact us so we can discuss. Additional charges may apply.
What locations can I have my picnic?
We love hosting picnics in Waterton, Lethbridge and even Pincher Creek. You could choose your own backyard, a nearby lake or your favorite park. Wherever you choose, we will create a picnic that dreams are made of. Below are just a few of our favorite spots.
Delivery is free within between Waterton & Lethbridge. Locations outside of that radius are subject to travel fees.
Do you serve alcohol?
No, that is not a service we offer at this time. The consumption of alcohol is prohibited in most public spaces. You may consume alcohol, at your discretion, only at approved locations. Approved locations are typically campgrounds or your own residence.
What if it rains the day of my picnic?
In Alberta we know weather can change unexpectedly! For this reason,
please consider a backup location either indoors or under shelter in the case of poor weather on the day of your picnic.
If you decide you would rather not have your picnic, please see our cancellation policy listed below.
What is your cancellation and reschedule policy?
You can cancel your booking with a full refund up to 14 days before your picnic. After this period we do not offer refunds.
However, we allow you to reschedule your picnic up to 7 days before your picnic. This is so our food vendors and other local partners can avoid loss of product and time and also allows them to make other arrangements.
If you wish to reschedule, it must be on a date within 1 month of your original booking date (subject to availability).
Can I bring my own food?
Absolutely! While we offer food options as add-ons, our base picnic packages purposefully exclude food to give you the option of bringing your favourite foods.
I am ordering charcuterie, how does it work and what are our options?
We have sourced delicious food from local small businesses to provide you the option of our full service. Whether you and your party want individual charcuterie boxes or larger shared grazing boards, our vendors will be able to accommodate both options.
When you make your booking please provide details of any food allergies or specific dietary requests in the “additional comments” section, and we will forward that information to our vendor. A small fee may be incurred for substitutions.
Can you accommodate food allergies or special dietary requests?
When you make your booking please provide details of any food allergies or specific dietary requests in the “additional comments” section, and we will forward that information to our vendor. A small fee may be incurred for substitutions.
What if we are running late?
We cannot extend the allotted booking time for your group. If you arrive late you will be able to use the picnic for the remainder of the time that you are booked for. Depending on our schedule and any subsequent bookings in the day, there is a possibility of adding a charge for an extra hour of $75.00.
Can we add extra time on the day of our picnic?
Additional hour add-ons are subject to availability. If we do not have any other picnics booked that day we may be able to accommodate adding additional hour(s).
Adding an hour with less than 72 hours notice is $75, which we request to be paid via e-transfer within 24 hours of your picnic.
If we have a second picnic booked that day we, unfortunately, cannot provide additional time outside your allotted time.
Can I make changes to my booking?
Please let us know 7 days before your picnic if you would like to change your package, theme, add-ons, or number of guests so we can make the proper arrangements.
If you choose to remove an add-on, lower your guest list, or opt for a package lower than the originally paid amount, we will not provide a refund.
Please note that all add-ons are subject to availability.
What is the damage deposit for and why do I need to pay for it?
Luxe Picnic Service takes a refundable damage deposit of $100 for a standard booking in case of damage, loss, or theft during a picnic. Rental of a PA system will require a larger deposit. During your picnic, you are responsible for all of the items provided. In the case of damage, loss, or theft, the value of replacing, repairing, or deep cleaning will be deducted from the amount.
The damage deposit will be returned in full within 48 hours of the end of the event if no damage or loss has been incurred on used equipment and no deep cleaning is required for any of the equipment.
If the damage of loss supersedes the deposit, you will additionally be charged with the full retail cost of the item(s) in question. For indoor picnics we require an ample amount of furniture-free space to set up.
**Can we leave our site?
You are responsible for all equipment provided by Luxe during your picnic booking time. Please do not leave the picnic unattended to avoid theft or damage by third parties. If you wish to leave early please contact us and we will return to clean up as soon as we can. We ask that you wait for our staff to return for takedown before leaving the picnic setup.
How much space do you need to set up indoors?
For indoor picnics we require an ample amount of furniture-free space to set up. For bookings of 2-4 people we need a space of roughly 8'x8'. For groups of 5-6 we need a space roughly of 10'x10'. For larger groups please contact us.
It is necessary to have all furniture moved prior to our arrival, otherwise an additional fee will be incurred (from your damage deposit), and may cut into your alloted picnic time.
Do you have a Covid-19 protocol?
As of July 1st, restrictions have been lifted however,
we take the health and safety of our guests and our community very seriously. As such we will take several measures including:
- Set-up and take down will be conducted with gloves and masks.
- Sanitizer will be included in your picnic setup.
- All picnic items will be thoroughly sanitized between events.
